START YOUR JOURNEY WITH MUSE
Click on the ‘intro pack’ link on the prices page of the website and follow the prompts.
Yes, you must book in online prior to class to secure your place (as we are a boutique studio with only 12 reformers) and to ensure that you do not hold up the class start time by registering and paying in the studio prior to the class. Please book your classes through the Muse Pilates Studio website (www.musepilatesstudio.com/timetable) or on the MindBody app by searching Muse Pilates Studio.
Please cancel or reschedule your classes through the Muse Pilates Studio website timetable page by clicking on ‘Log in to my account’.
For any additional classes (above and beyond your membership) will be automatically charged at the casual class rate of $35 per class.
The most common issue is that you have not selected yes to receiving emails and or text when you signed up. Please sign in to your MindBody account and click yes to receiving emails and or texts so that you receive these notifications. You will always receive receipts but if you don’t select yes to emails you won’t get any booking confirmations etc so it’s important to select yes to receiving emails and texts. Texts are particularly handy when you are on a waitlist and are waiting for a notification about your waitlisted class. If you have selected to receive emails from Muse Pilates Studio, please ensure the emails are not going into junk mail and save Muse Pilates Studio to your contact list.
Please ensure you have logged in using the correct email address and password that you used to create the account. If you purchased the pass on the website and are trying to use the pass on the MindBody app, please ensure you have logged into the app using the exact same details that you used when you purchased the pass. If this still doesn’t work, you will need to make sure your MindBody app is integrated with Muse Pilates Studio and you can do this by going to the app, logging in and then go to > settings > integrations and ensure that Muse Pilates Studio is listed as an integration. If it isn’t, send an email to yourself via the link there to confirm integrations.
Yes, your class will be forfeited if you do not cancel at least 9 hours prior to your booked class through the MindBody booking software. If you are an unlimited membership holder you will be charged a $25 fee. As per our terms and conditions, we do have a strict 9 hour cancellation policy.
As per our terms and conditions, those on unlimited memberships are charged a $25 fee for cancelling within 9 hours of a class, or not showing up to a class.
They are on our website: www.musepilatesstudio.com/prices